![]() In the inspection it very clearly states that the furnace was operational at the time of the inspection. I had an inspection done and the inspector told me that the furnace was older, that it blew hot but that if I got a tune up that it would probably last a couple more years. We are requesting that they pay out the full amount of $500 for the microwave replacement and reimburse the $60 that we paid to the serviceman. We have now been without or microwave for almost 2-months and are stuck trying to figure out how to replace a $500 microwave with $190. We were never given the option to just take the cash from the beginning and replace the microwave. Apparently, you have to read the fine print 3-pages in to learn that the budget for a microwave repair is $500. All over their website and brochure, they claim that they will repair or replace your appliances. We asked if we could reallocate the money from the reserve for a different appliance but they refused. After he deemed that the microwave was not fixable, SilverBack informed us that they could send us a check for $190 to replace the microwave because the other $310 was used to cover the cost of parts. He then had to reschedule his return trip 3 times due to him not showing up to our appointment. The first time that the serviceman came out he spent 30-seconds looking at the microwave and said he didn't have the part and would need to come back. We had to pay $60 to have the serviceman come out. We did as SilverBack asked and had someone come out and look at our microwave. We were told that if we had a claim SilverBack Home Warranty would want to try and repair the appliance in question first but if it could not be repaired they would replace it. When we purchased our home on it included a SilverBack Home Warranty. We apologize that we did not meet your expectations and wished we could have done more. We did not receive a reply to that email nor a follow up other than you asking for a reimbursement of your $60 service fee since you did not choose to use our contractor, to which we reimbursed you that amount. See attached email that was sent on July 1st 2021. After sending out one of our contractors, you wanted to try another option and over email we provided the detailed instructions of how we would review a contractors eligibility to do the work. We are sure you can understand why that requirement exists. We cannot under any circumstance have someone work on, replace or fix any unit without being licensed and insured. We want our customers to have more options and ability to save money by offering the use your own contractor option, but we have a process that must be followed for your safety, protection of your home and occupants as well as our company. But as of this point of the assembly I am impressed and happy with my choice of the Silverback and will update as I go.We apologize that you did not have the best experience as that is our intent. The bolts could be longer for better thread engagement as shown in the pictures. I found 1 hole the threads were damaged and had to remove a washer to get to the good threads. I would prefer a steel nut instead of the threaded aluminum frame. I would say the one issue I have is the bolts to the mainframe. I am very impressed with how solidly built the machine is. I had enough play in the bracket to allow me to square up before moving on to the drag chains. One thing I would say is to ensure the back plate for the spindle is square to the bed it will help to do this during assembly vs. ![]() Instructions are very easy and simple to understand. I find the set up with this machine very easy. So over the years of work I believe that a good set up is the best way to have a good product. Gotta say I was scared that I made a mistake purchasing it since not alot of private party reviews I could find. I looked at other companies before purchasing this. So I am in the process of getting set up. Always letting me know it was shipped and sent alot of info and sites and videos. Impressed with the notifications (emails) from Yorahome. Received it in a week after the order (would have been sooner but it got delayed in shipping due to weather. So to start with I am impressed with how quickly it was shipped to me. I will say I never have posted a review of those pieces of equipment. I have a laser and also a 3d printer ( Iwill leave those brands out of this). I have built gears and suspension parts for to many years. So I received my SilverBack 6060 and wanted to give a first impression. ![]()
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